Refund Policy

1. What's covered

You're entitled to a full refund if:

• The supplier contact we send doesn't match the niche or business model you selected and paid for, or
• We're unable to deliver a verified supplier contact for your order at all.

2. What's not covered

Because your matched contact is delivered digitally and instantly usable, we don't offer refunds for:

• Change of mind after a valid, verified contact has been delivered,
• Disagreements, pricing, or communication issues between you and the supplier once you've reached out to them — that relationship is between you and the supplier (see our Terms of Service),
• Orders where the details you provided at checkout (niche, business model, priorities) were incorrect or incomplete.

3. How to request a refund

Email [email protected] with your order reference (the "CONSIGNMENT SF-…" code from your confirmation) within 14 days of your purchase, and tell us what went wrong. We aim to respond within one business day.

4. Timeframe

Approved refunds are returned to your original payment method via CEO Capital / Stripe, typically within 5–10 business days.

5. Contact

Questions about a refund? Email [email protected].